Privacy Policy
Cleaners Surrey Privacy Policy
This Privacy Policy explains how Cleaners Surrey collects, uses, stores and protects personal data about its customers and prospective customers in the Surrey area. It also explains the rights you have under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and enquiries for services provided by Cleaners Surrey within the Surrey area.
Who we are and scope of this policy
Cleaners Surrey is a provider of domestic and commercial cleaning services in the Surrey area. In relation to the personal data we collect from our customers, prospective customers, suppliers and website visitors, we act as a data controller. This means we decide how and why your personal data is processed.
This Privacy Policy covers personal data collected through our website, by telephone, by post, in person and through any other direct communication with you in connection with the provision of our cleaning services in Surrey.
Types of personal data we collect
We may collect and process the following categories of personal data:
Identification and contact details, such as your name, title, address, service address, and general location within Surrey.
Contact preferences and communication details, such as your preferred contact method and your communications with us, including enquiries and complaints.
Service information, such as details of the cleaning services you request, dates and times of scheduled visits, access instructions for your property, any special requirements and records of services provided.
Payment and transaction data, such as information about payments you make for our services and related billing information. We do not store full card details where payments are processed by third-party payment processors.
Technical and usage data, such as information about how you interact with our website, including your IP address, browser type, device identifiers, and pages viewed, where this is collected via cookies or similar technologies.
Marketing preferences, such as your choices about receiving marketing communications from us and your responses to any surveys or feedback requests.
How we collect your personal data
We collect personal data in the following ways:
Directly from you when you request a quote, make a booking, contact us with an enquiry, give feedback, or communicate with us by telephone, online forms, or in person.
Automatically when you visit our website, through cookies and similar technologies that capture technical and usage data, where you have consented to their use where required.
From third parties, for example from payment processors that confirm payments, or from online platforms or directories through which you request our services.
Lawful bases for processing your data
We process your personal data only when we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, arranging and delivering cleaning services, managing bookings, and handling payments.
Legal obligation: We process data where necessary to comply with our legal and regulatory obligations, such as record-keeping, tax, and accounting requirements.
Legitimate interests: We may process personal data where it is necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests. This includes managing our business, responding to enquiries, improving our services, preventing fraud, and maintaining security.
Consent: In some cases we may rely on your consent, for example, for certain types of marketing communications or for non-essential cookies. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide and manage cleaning services in Surrey, including arranging visits, tailoring our services to your requirements, and maintaining records of work carried out.
To respond to your enquiries, provide quotations, manage bookings and communicate with you about your services.
To process payments, issue invoices and manage refunds or credits where applicable.
To manage our relationship with you, including sending service updates, changes to terms or policies, and requesting feedback.
To operate, maintain and improve our website, services and customer experience, including analysing usage patterns and service performance.
To send you marketing communications about our services where we are permitted to do so by law, and where applicable, in accordance with your preferences.
To comply with legal, regulatory and law enforcement requests, to resolve disputes and to enforce our contractual terms.
Sharing your personal data and use of processors
We do not sell your personal data. We may share your personal data with third parties in the following limited circumstances:
Service providers and data processors who act on our behalf to deliver certain aspects of our services, such as IT support providers, website hosting providers, payment processors, and customer management systems. These processors are only permitted to use your personal data in accordance with our instructions and for the purposes described in this Privacy Policy, and they are required to implement appropriate security measures.
Professional advisers, such as accountants, legal advisers and auditors, where necessary for the operation of our business and compliance with our legal obligations.
Public authorities, regulators or law enforcement bodies where we are required to do so to comply with a legal or regulatory obligation, or to protect our rights or the rights of others.
Potential buyers or business partners in the context of a business sale or restructuring, in which case we will ensure that appropriate confidentiality and data protection safeguards are in place.
International transfers
Where we use service providers or systems that are located outside the United Kingdom or the European Economic Area, your personal data may be transferred internationally. In such cases we will ensure that an adequate level of protection is in place, for example through the use of approved standard contractual clauses or by relying on an adequacy decision by relevant authorities, in accordance with applicable data protection laws.
Data retention and storage
We keep your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.
Service records and contact details are generally retained for as long as you remain a customer and for a reasonable period afterwards to deal with queries, complaints or potential legal claims.
Financial and transaction records are retained for the periods required by tax and accounting laws.
Marketing data is retained until you opt out of receiving marketing communications or until we determine that it is no longer necessary to retain it for that purpose.
When personal data is no longer required, we will securely delete or anonymise it.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, and regular review of our data handling practices. While we work to protect your information, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Your data protection rights
Under data protection law you have a number of rights in relation to your personal data. These rights apply to all Cleaners Surrey customers in the Surrey area and, in some cases, to prospective customers whose data we hold. Your rights include:
The right of access: You can request confirmation of whether we process your personal data and request a copy of the personal data we hold about you.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restrict processing: In certain situations, you can ask us to restrict the use of your personal data, for example while we verify its accuracy or consider an objection you have raised.
The right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and you believe your rights and interests outweigh our own. You also have an absolute right to object at any time to the processing of your personal data for direct marketing.
The right to data portability: Where our processing is based on consent or on a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller, where this is technically feasible.
The right to withdraw consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
The right to complain: You have the right to lodge a complaint with the Information Commissioner’s Office or another competent supervisory authority if you believe that your data protection rights have been infringed.
Children’s data
Our services are not directed at children and we do not knowingly collect personal data relating to children. If you believe that we have collected personal data about a child, please contact us so that we can delete it where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any updated version will take effect when it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
