Accessibility Statement
Accessibility Commitment for Cleaners Surrey
Cleaners Surrey is committed to providing an accessible and user-friendly online experience for all customers, including people with disabilities. This Accessibility Statement explains the steps we take to make our website usable for as many people as possible in the Surrey area and beyond, and how you can contact us if you encounter any accessibility barriers.
Our Accessibility Standards
We aim for our website to conform to the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are recognised as the international standard for making web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
By working toward WCAG 2.1 AA, we seek to ensure that people in the accessible Cleaners Surrey area can access information about our services in a clear, consistent, and usable way, regardless of the technology they use.
Screen Reader Support
Our website is designed to work well with common screen reader software. We use proper heading structures so that users can navigate through sections logically, and we aim to provide descriptive alternative text for key images where they add important information. Text content is written in clear language to support users who listen to the site content rather than read it on screen.
We also strive to ensure that form fields, buttons, and other interactive elements are given meaningful labels so that screen reader users can understand their purpose and complete tasks such as requesting cleaning services in Surrey.
Keyboard Navigation
The site is developed to be accessible using a keyboard alone, without requiring a mouse. Visitors should be able to move through navigation menus, links, and form elements using standard keyboard commands such as the Tab, Shift plus Tab, Enter, and Space keys.
Where possible, we avoid keyboard traps and make sure that focus is clearly visible, helping users see which part of the page is currently selected. This supports users with mobility or motor impairments as well as those who prefer keyboard navigation.
Visual Design and Readability
We use colour and layout choices that support readability for users with visual impairments, including those with low vision or colour vision deficiencies. We aim to maintain sufficient colour contrast between text and background in line with WCAG 2.1 AA contrast guidelines.
Text can generally be enlarged using browser zoom features without loss of content or functionality, helping users who require larger text to read about our cleaning services in Surrey.
Ongoing Improvements
Accessibility is an ongoing process for Cleaners Surrey. We regularly review our website when content or features are updated to help maintain a consistent level of accessibility. Where we identify issues, we work to resolve them as soon as reasonably possible, with particular focus on areas that affect essential tasks such as contacting us or learning about our cleaning services.
Contact for Accessibility Requests and Feedback
We welcome feedback from users about the accessibility of our website and services. If you experience any difficulty using our site, encounter content you cannot access, or need information about Cleaners Surrey in a different format, you can contact us by using the contact form on our website.
Please describe the issue you faced, what page you were on, and what assistive technology or device you were using if you feel comfortable sharing this. This information helps us investigate and improve accessibility for everyone in the accessible Cleaners Surrey area.
We review all accessibility-related messages and will do our best to respond and provide reasonable adjustments or alternative formats where possible.
Accessibility Statement Updates
This Accessibility Statement may be updated from time to time to reflect improvements, changes to standards, or updates to our website. We encourage visitors to review this page periodically to stay informed about how Cleaners Surrey continues to support accessible online experiences.
